Our aim is to ensure you're happy with every purchase you make with MiBladder.com. We understand, at times, you may find it necessary to return or exchange a product. We offer a refund within 30 days of purchase on all unused products that are in their original packaging. After this period we cannot accept any returns.

Returns can be initiated by emailing our Customer Care department to arrange a return. Returned Authorization (RA) is required for all returns. Any items received without prior authorization a refund may not be issued. To receive an RA customer must email the Customer Care department. If you should decide to keep your product once the RA number is issued, please notify us by contacting the Customer Care department and we will gladly cancel the RA.

You are solely responsible for ensuring that the product being returned is packaged for shipment in a manner that will protect it from possible shipping damage. A copy of your original e-mail invoice must be included in the box with the returned merchandise.

MiBladder.com recommends that you use a traceable method such as UPS or FedEx for return shipment in order to ensure and track the return of your merchandise.

MiBladder.com is not responsible if your return shipment is lost in return transit.

Conditions for Returns 

• The item must be unused.
• The item must be in its original packaging.
• The item must be returned within 30 days from receipt of the online shipment (Returns will not be accepted after 30 days).
• A restocking fee of 20% will be charged for the used and open package return.

Damaged or incomplete shipments
If you believe you have a damaged or incomplete shipment, it must be reported within 3 days to our Customer Care department. 

International Orders
All sales are final for international orders. 

Refund Process
A determination will be made once the item is received in our warehouse and the returns may be rejected due to the physical condition of the item. Therefore, it is strongly recommended that you follow the conditions for returns. If the item received at the warehouse is not in a saleable condition due to damage is not returnable.

You will be issued a refund for the purchase price of the item plus any applicable sales tax within 30 days of MiBladder.com’s receipt of the returned item.  

Please note any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by MiBladder.com will not be refunded.

Cancelled Orders
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. We try to ship orders very quickly so if you need to cancel your order please do so as soon as possible. Please note once the order is shipped, the order cannot be cancelled our returns process comes into effect, including any appropriate charges.

We at MiBladder.com value our customers, and thank you for your order! 

For additional return information or help processing your return please contact our Customer Care department.